ProPrivacy

Data Protection, Electronic and Privacy Law Blog

Keeping you up to date with plain language explanations of your obligations and liabilities under data protection law, electronic law and privacy law. With a touch of cybersecurity and trends like blockchain and quantum computing.

A follow up to a story about the time a Mango Sale went haywire and belly-up in South Africa.  The website had been programmed incorrectly and the situation was not handled all that well.  Consumer Protection Law was put to the test.

My last comment on #PantyGate

17 May 2016
Posted in: Legal Updates and Business

And all the 'experts' shout "REASONABLE SHOPPER!" -> http://www.women24.com/FashionAndBeauty/NewsandTrends/mango-angers-consumers-after-r1-panty-glitch-20160517

In my opinion, Mango shoppers could reasonably have expected the sale prices to be valid. Why? 

1. There was a big fat sale advertised. 

2. Only a small percentage of the items were marked down to ridiculously low prices.

3. The stock could have been dumped stock and Mango could have wanted just something for the goods. It's not like a seat on a plane that doesn't necessarily have to take off if not full enough.

4. It could have been the PR stint of 2016. Brands do crazy things online these days.

5. The sale went on for hours and Mango was well aware of what was going on. They didn't take the site down or change the prices - a five minute job.

The brand should honour the sales. 

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Philipa Farley is an Association of Data Protection Officers Member ProPrivacy is a Cork Chamber Member ProPrivacy is a Mallow Chamber Member Philipa Farley is an Irish Computer Society Member Philipa Farley is a Business Analysts Association of Ireland Member Philipa Jane Farley is a Grow Remote Mallow Chapter Member

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