And all the ‘experts’ shout “REASONABLE SHOPPER!” -> http://www.women24.com/FashionAndBeauty/NewsandTrends/mango-angers-consumers-after-r1-panty-glitch-20160517

In my opinion, Mango shoppers could reasonably have expected the sale prices to be valid. Why?

  1. There was a big fat sale advertised.
  2. Only a small percentage of the items were marked down to ridiculously low prices.
  3. The stock could have been dumped stock and Mango could have wanted just something for the goods. It’s not like a seat on a plane that doesn’t necessarily have to take off if not full enough.
  4. It could have been the PR stint of 2016. Brands do crazy things online these days.
  5. The sale went on for hours and Mango was well aware of what was going on. They didn’t take the site down or change the prices – a five minute job.

The brand should honour the sales.

Philipa Jane Farley
Written By Philipa Jane Farley

Philipa is the lead consultant and auditor at ProPrivacy.  With clients as far afield as Canada, South Africa, Kenya, Germany, Spain and other such exotic locations, besides Cork and elsewhere in Ireland, Philipa enjoys a broad view of the state of data protection, privacy and cyber security worldwide.  Philipa’s passion is manageable data compliance for SMEs.

Philipa is a qualified teacher besides holding a computer science (Bachelor of Science in Artificial Intelligence Programming) and electronic and intellectual property law (LLB) qualified. She is trained in constitutional (fundamental) rights litigation and enjoys a good debate.

Philipa has over twenty years of experience working in different sized organisations and sectors on operational, governance, risk management and compliance matters. She is an analytical and focused person that enjoys a challenge in the workplace. She loves technology, systems and people and has a passion for showing people how technology can make life easier and better. She understands that the world is driven by data today but privacy is paramount. Responsibly developed AI excites Philipa for the future.